Privacy Policy

We may collect personal information that you voluntarily provide when you contact us, request a quotation, discuss a customised product or place an order.

This may include:

• Your name.
• Phone number and WhatsApp contact details.
• Email address.
• Delivery or billing address when required to fulfil an order.
• Product preferences, dimensions, quantity, engraving, personalisation and other order requirements.
• Messages, photographs, logos, artwork or reference files that you voluntarily share for a custom order.
• Payment or transaction reference information where reasonably required to verify a direct payment.

We do not require you to provide more personal information than is reasonably necessary for the relevant enquiry, transaction or service.

We may use personal information to:

• Respond to enquiries and quotation requests.
• Understand your product, customisation and gifting requirements.
• Confirm orders, payments, production details and approvals.
• Arrange packaging, shipping, delivery and order-related communication.
• Provide customer support after an order.
• Maintain necessary business, accounting and transaction records.
• Protect our website, customers and business against misuse, fraud or security issues.
• Meet legal, regulatory, tax or other lawful requirements where applicable.

We do not sell your personal information to advertisers or third parties for their independent marketing purposes.

If you contact us through WhatsApp, the information you send is also processed through WhatsApp and its related services. Your use of WhatsApp is therefore also subject to the applicable policies and terms of that platform.

Information shared through WhatsApp may be used by us to respond to your enquiry, prepare a quotation, confirm an order, coordinate customisation and communicate shipping or support information.

Some products may be available through third-party marketplaces such as Amazon, Flipkart, Etsy or other platforms.

If you choose to purchase through a marketplace, your checkout, payment and certain order information will be handled by that marketplace according to its own privacy policy, terms and processes.

We do not receive or store your full card or marketplace payment credentials through this website.

We may share limited personal information only when reasonably necessary to operate the business or fulfil an order. This may include sharing relevant information with:

• Courier, logistics or delivery service providers for shipment fulfilment.
• Payment, banking or transaction service providers where applicable.
• Technology, hosting or security service providers that support operation of the website.
• Professional advisers where reasonably required for accounting, legal or compliance purposes.
• Government or regulatory authorities where disclosure is required by applicable law.

We aim to disclose only the information reasonably necessary for the relevant purpose.

When you visit the website, hosting, security or technical service providers may automatically process limited technical information necessary to operate, secure and deliver the website, such as device, browser, network or request information.

We do not currently use this website to intentionally sell personal information or operate advertising-based profiling. If we introduce additional analytics, advertising or cookie technologies in the future, this policy may be updated as appropriate.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry handling, order fulfilment, customer support, accounting, tax, dispute resolution and other lawful business requirements.

Retention periods may vary depending on the nature of the information and any applicable legal or record-keeping obligations.

We take reasonable organisational and technical measures to protect personal information under our control against unauthorised access, loss, misuse or disclosure.

However, no internet transmission, messaging platform or electronic storage system can be guaranteed to be completely secure.

You may contact us if you would like to request access to, correction of or deletion of personal information that you previously provided to us, where such a request is applicable and reasonably capable of being fulfilled.

Certain information may need to be retained where required for legal, tax, accounting, transaction, fraud-prevention or dispute-resolution purposes.

Our website may contain links to WhatsApp, Instagram, marketplaces or other third-party websites and services. Once you leave our website, the collection and use of information by those third parties is governed by their own policies and practices.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Our website and products are intended for general customers and are not designed for the intentional collection of personal information from children.

Where a person is not legally able to independently provide the required information or enter into a transaction, involvement of a parent or lawful guardian may be required.

We may update this Privacy Policy when our business, technology, sales channels or legal requirements change. The latest version will be published on this page with an updated revision date.

For questions, corrections or privacy-related requests, you can contact: