Order Information
We want every handcrafted creation to reach you with the same consideration with which it was made. This policy explains how shipping and delivery are handled for direct and marketplace orders.
Last updated: 7 August 2026
Orders discussed directly with THE WOODEN SIGNATURE, including orders arranged through WhatsApp, may be shipped through a suitable courier or logistics service depending on the destination, parcel size and available serviceability.
Applicable shipping charges and the estimated dispatch or delivery timeline will be communicated before the direct order is confirmed.
We do not automatically treat an enquiry or quotation as a confirmed shipment or confirmed order.
Shipping charges for direct orders may vary according to the delivery destination, package dimensions, weight, quantity and logistics option available for the particular order.
The applicable shipping arrangement will be communicated as part of the order discussion before confirmation so that the customer can review it in advance.
Many of our products are handcrafted, customised or made-to-order. The production period is therefore separate from the courier transit period.
An estimated production or dispatch timeline may depend on the product design, dimensions, customisation, quantity, material availability and final customer approvals.
Custom orders are normally dispatched only after the agreed production process has been completed and any outstanding order requirements have been fulfilled.
Any dispatch or delivery timeline communicated for a direct order is an estimate based on the information and logistics options available at that time.
Courier operations, destination serviceability, weather, public holidays, transportation disruptions and other circumstances outside our direct control may occasionally affect delivery.
Unless expressly confirmed otherwise, an estimated delivery date should not be understood as an absolute or guaranteed delivery date.
Customers should provide complete and accurate delivery information, including the recipient name, address, postal code and a reachable phone number where required for shipment.
If you notice an error in the delivery information, please contact us as early as possible. Changes may become difficult once the shipment has been handed over to the courier.
Where tracking information is provided by the selected courier or logistics service, we will share the relevant tracking details for a direct order when reasonably available.
Tracking updates after dispatch may be generated and managed by the respective courier or logistics provider.
Products purchased through Amazon, Flipkart, Etsy or another third-party marketplace are processed through the relevant platform.
Shipping charges, serviceability, dispatch estimates, tracking, delivery attempts and other marketplace logistics processes are also subject to the terms and policies of the respective marketplace and its logistics partners.
We recommend checking the external condition of the package when it is delivered and recording a continuous unboxing video from the unopened package through the complete unboxing process.
This helps establish the condition in which the shipment was received if a transit-related issue needs to be reviewed.
If a direct order appears to have been damaged in transit, an incorrect product has been supplied, or there is another significant shipment-related issue, please contact us within 48 hours of delivery.
A continuous unboxing video showing the sealed or unopened parcel and the complete opening process should be provided as supporting evidence where a damage, wrong-item or shipment-condition claim requires verification.
Claims are reviewed according to the circumstances of the order and applicable law. The unboxing requirement is intended to assist verification and does not limit rights that cannot lawfully be excluded.
If a shipment is materially delayed, we will assist with available courier information or escalation where reasonably possible for a direct order.
Once a parcel has entered a third-party courier network, certain delivery events and timelines may depend on that service provider.
International delivery is not automatically available for every product or destination.
If international shipping is offered for a particular order, availability, shipping charges, timelines and any additional requirements will be discussed and confirmed separately before the order is accepted.
Shipping terms do not change the customisation and cancellation conditions applicable to a made-to-order product.
Please review our Customisation Policy for the rules applicable once production or customisation begins.
For a direct-order shipping question or delivery concern, please contact:
This Shipping & Delivery Policy should be read together with our Terms & Conditions and any order-specific terms confirmed before purchase. Nothing in this policy is intended to limit rights that cannot lawfully be excluded.
