Terms & Conditions

This website is primarily a product catalogue, brand presentation and enquiry platform for handcrafted wooden products, customised orders and gifting solutions offered by THE WOODEN SIGNATURE.

Unless a direct checkout facility is specifically activated, browsing a product or submitting an enquiry does not by itself create a confirmed order or binding purchase.

Product enquiries may be discussed through WhatsApp, email or another available communication channel.

A direct or customised order is treated as confirmed only after the relevant requirements, price, payment or advance, and acceptance of the order have been communicated and agreed.

We may request confirmation of dimensions, quantity, finish, engraving, branding, delivery details or other specifications before production begins.

Our wooden products are individually handcrafted. Natural wood may vary in grain, shade, knots, texture and other inherent characteristics.

Minor differences in natural material, handcrafted detailing, engraving appearance or finish that do not materially alter the agreed product are part of the individual character of a handcrafted creation.

Further information is available in our Visual & Craftsmanship Note.

Lifestyle, hero, editorial and presentation imagery may be styled to communicate the character, presentation potential or intended use of a collection.

Decorative accessories, props, gift contents or styling elements shown in such imagery are not automatically included unless specifically stated as part of the confirmed order.

Where actual product photography is shown, we aim to represent the product as accurately as reasonably possible, while recognising the natural and handcrafted variations described above.

Custom products may include selected dimensions, engraving, names, messages, logos, branding, finishes, colours, compartments, layouts or other individually confirmed requirements.

Customers are responsible for carefully reviewing spelling, names, dates, logo files, dimensions and other details before providing final approval.

Once production has begun based on approved information, changes may not be possible or may require additional cost, time or a new production process.

If a cancellation request is received sufficiently early and production or customisation has not yet started, we may accept the cancellation and arrange the applicable refund.

Once production, engraving, customisation, material cutting or another order-specific process has started, customised and made-to-order products are generally not eligible for cancellation or change-of-mind refund.

This does not affect rights or remedies that cannot lawfully be excluded under applicable law.

Prices displayed or discussed before order confirmation may depend on dimensions, materials, finish, quantity, customisation, packaging, shipping and other order-specific requirements.

A quotation or price is not final until the order and its relevant requirements have been confirmed.

Custom or made-to-order work may require an advance or other agreed payment before production begins.

Production and delivery timelines communicated for direct orders are estimates based on the product, customisation, quantity, material availability and logistics conditions.

We aim to communicate reasonable timelines, but an estimated date should not be treated as an absolute guarantee unless expressly confirmed otherwise.

For orders arranged directly through WhatsApp or another direct channel, applicable shipping charges and estimated delivery timelines will be communicated before the order is confirmed.

Tracking information will be shared where available from the selected courier or logistics provider.

Some products may be offered through third-party marketplaces such as Amazon, Flipkart, Etsy or other platforms.

Where you purchase through a marketplace, checkout, payment, shipping, delivery, platform-level cancellations and other marketplace processes are also governed by the policies and terms of that marketplace.

If a direct order arrives damaged, an incorrect product is supplied, or a customisation materially differs from the confirmed order because of an error attributable to us, the matter may be reviewed under our applicable replacement or resolution policy.

For eligible direct-order claims, the issue should normally be reported within 48 hours of delivery together with supporting evidence, including a continuous unboxing video where reasonably required to verify the condition in which the shipment was received.

Unless otherwise stated, the website design, brand name, logos, text, photographs, graphics, product presentation and other original content associated with THE WOODEN SIGNATURE are protected by applicable intellectual-property rights.

Website content may not be copied, reproduced, commercially exploited or presented as another business's work without appropriate permission.

Customer-provided logos, artwork or other materials remain subject to the rights of their respective owners. By providing such material for customisation, the customer represents that they have the authority required for the requested use.

You must not knowingly misuse the website, attempt unauthorised access, interfere with its operation, submit fraudulent enquiries or use the website for unlawful purposes.

Links to marketplaces, WhatsApp, Instagram, courier services or other third-party platforms may be provided for convenience.

We do not control the independent availability, security, policies or operation of third-party services.

Nothing in these Terms is intended to exclude, restrict or override rights, responsibilities or remedies that cannot lawfully be excluded under applicable law.

We may update these Terms when our products, ordering processes, technology, sales channels or legal requirements change.

The version published on this page will apply from its stated revision date, subject to any rights already arising from a confirmed order.

These Terms are governed by the laws applicable in India.

Subject to applicable consumer-protection law and any jurisdiction that cannot lawfully be excluded, disputes relating to direct transactions with THE WOODEN SIGNATURE will be subject to the competent courts having jurisdiction in Meerut, Uttar Pradesh, India.